Your Frequently Asked Questions Answered

Q. Are spin mops suitable for any type of flooring?

A. Yes, the soft microfiber mop head is gentle enough for tiles, linoleum, laminate and even hardwood floors.
Q. How often should I change the water as I mop?

A. You’ll want to fill the mop bucket with fresh water whenever it becomes very dirty. If you mop your bathroom first, change the water before moving on to the kitchen or other areas of your home.
Q. How often do the mop heads need to be washed?

A. Ideally, you would wash the mop head after each use. But if not, let the head air dry completely before putting it away.
Q. Are spin mops really better than sponge mops or string mops?

A. Many consumers think so. The rotating motion of the mop adds to its cleaning power, and the spin basket allows you to tailor the dampness of your mop to your floor’s needs.
Q. What is microfiber and why is it used in René mops?

A. Microfiber is a highly absorbent material that is excellent at removing tough dirt and grime. Microfiber is eco-friendly and machine-washable.

Q. How to machine wash our microfibre mop head?

A. Detach the mop head from the mop handle. Place your spin mop head into the washing machine. Set your washing machine to a short, gentle cycle and add some small amount of laundry detergent.
Q. What is the warranty of your products?

A. Our products are covered by a 1 year manufacturer's warranty.

Q. I'm having problems placing an order on your website?

A. Please contact us at 018058001 or email us at info@rene.ie
Q. What are your delivery rates?

A. Republic Of Ireland & Northern Ireland Delivery our standard delivery service is provided by Fastway. Standard Delivery to Republic of Ireland and Northern Ireland is €4.99 and takes 2-3 working days.
Q. Do you deliver overseas?

A. Yes, we provide International Delivery to Northern Ireland, Great Britain and Europe. Please email us at info@rene.ie or call us at 01 805 8001.
Q. What happens if I notice that my personal details are incorrect after I have competed the ordering process?

A. Contact our Customer Service team immediately on 01 805 8001 or email us at info@rene.ie. If your order has not been dispatched we can make changes to billing and shipping details. However, if your order has been dispatched we will be unable to make amendments.

Q. What do I do if I have a problem with my order or received the incorrect item?
A. Please contact our Customer Service team by phone 01 805 8001 or email us at info@rene.ie
Q. I forgot my password to sign into my account, what do I do?

A. Go to login page, click on "Forgot your password?", it will open a new page where you can write you email. You will receive an email with the link to reset your password.
Q. What VAT is charged on my order?

A. Standard Irish VAT of 23% will be applied to all orders placed online through our website.

Q. How can I track my order?

A. Most of our deliveries are delivered by Fastway Courier, and we will include the Fastway tracking number in your dispatch email.
Q. Where are you located?

A. René Innovations, Mornington Business Park, Artane, Malahide Road, Dublin 5, Ireland.

FAQs